Refund policy
Last updated: 29 October 2026
What is our return policy?
At Playseat®, we want to make returns as clear and fair as possible.
If you are a consumer in the European Union, you have a statutory right of withdrawal of 14 days. This policy does not affect your statutory rights, including your rights if a product is defective, damaged, incomplete, or not in conformity with the agreement.
Right of withdrawal for EU consumers
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you, receive the product.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period has expired. The easiest way to do this is by submitting a return request through our contact form.
Please select the most relevant contact reason and include your order number, the product you would like to return, and a clear statement that you wish to withdraw from your purchase.
After informing us of your withdrawal, you must return the product without undue delay and no later than 14 days from the day on which you informed us of your decision to withdraw.
Refunds for withdrawal
If you exercise your statutory right of withdrawal, we will refund the product price and the standard delivery costs paid for the original shipment, where applicable.
We may withhold the refund until we have received the returned product or until you have provided proof that the product has been returned, whichever occurs first.
Refunds will be made using the same payment method used for the original transaction, unless otherwise agreed.
Please note that return shipping costs are the responsibility of the customer, unless the product is defective, damaged, incomplete, or incorrectly delivered.
14-day right of withdrawal
In accordance with applicable consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason. If your order is delivered in multiple shipments, this period begins when you receive the final item.
To exercise your right of withdrawal, please notify us within this 14-day period through our contact form or by another clear statement of your decision to withdraw.
Our team will provide the necessary return instructions. Please contact us before shipping your product back to ensure the return is handled correctly. Once you have notified us of your withdrawal, you have an additional 14 days to send the product back.
We recommend returning products complete with their original accessories, manuals and documentation, and using the original packaging where reasonably possible. Products must be securely packaged to prevent damage during transport.
You may be held responsible for any reduction in the product's value resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.
Return Shipping Costs
When exercising the right of withdrawal, customers are responsible for the direct return shipping costs. Due to the size and weight of our products, these costs can be significant, particularly for products shipped in multiple packages.
To provide transparency, the table below gives an indication of the estimated maximum return shipping costs for different product categories and regions.
| Product Category | Netherlands | Germany / France | Other Countries* |
| Small & Medium | Up to €19,95 | Up to €34,95 | Up to €64,95 |
| Large | Up to €74,95 | Up to €99,95 | Up to €139,95 |
| Multi-package | Up to 304,90 | Up to €409,90 | Up to €529,90 |
Other countries include Hungary, the United Kingdom, Italy and Spain.
These figures are estimates based on the original shipping costs and are not guaranteed price ceilings. Actual return shipping costs may vary depending on the product and return location.
Check Your Return Shipping Costs
For a more accurate estimate, please use our Return Shipping Cost Calculator to view the estimated maximum return shipping costs for your specific product and country.
Please contact Playseat® Support before arranging any return shipment. For defective, damaged or incorrectly delivered products, different conditions may apply, including return shipping at no cost to the customer.
Large or heavy products
Some Playseat® products are large, heavy, or shipped in multiple boxes. These products may require special handling or a suitable carrier for return shipping.
Please always contact our customer service team through our contact form before returning large or heavy products. This helps us provide the correct return instructions and reduce the risk of damage during transport.
If a large or heavy product is returned because you changed your mind or ordered the wrong item, the return shipping costs are the responsibility of the customer.
Condition of returned products
You may inspect a product as you would reasonably be allowed to do in a physical store.
If a returned product has been used more than necessary to inspect it, is damaged, incomplete, missing parts or accessories, or is not returned in suitable packaging, Playseat® may deduct an amount from the refund to reflect the reduction in value.
This does not affect your statutory rights.
Damaged, defective, or incomplete products
Please inspect your order as soon as it is delivered.
If your product arrives damaged, defective, incomplete, or if you received the wrong item, please submit a request through our contact form as soon as possible.
If the issue is confirmed, Playseat® will provide an appropriate solution, such as replacement parts, repair assistance, replacement, or refund, depending on the situation and your statutory rights.
For damaged deliveries, please also keep the original packaging where possible, as this may be required for carrier investigation.
Replacement parts and repair solutions
In some cases, a full return may not be necessary. If a product can reasonably be restored by providing a replacement part or technical assistance, Playseat® may offer this as a solution.
This helps resolve issues faster and avoids unnecessary return shipping, especially for large or heavy products.
Failed delivery, refused delivery, or uncollected packages
If a package is returned to Playseat® because it was not collected, refused without valid reason, or could not be delivered due to incorrect or incomplete address details provided by the customer, additional shipping or return costs may be deducted from the refund or charged before reshipment.
Exceptions
The right of withdrawal may not apply to:
Products made to your specifications or clearly personalized
Products that cannot be returned for hygiene reasons if the seal has been broken, where applicable
Products that are damaged due to misuse, improper assembly, or normal wear and tear
Warranty
After the return period has expired, your product may still be covered by statutory warranty rights and/or the applicable manufacturer’s warranty.
If your product develops a defect after use, please submit a request through our contact form. Our team will help you determine the best solution.
How to request a return
To request a return, please use our contact form.
Please include your order number, the product you would like to return, and the reason for your return request.
Our customer service team is available Monday to Friday, from 8:00 AM to 5:00 PM CET.
