Privacy Policy

Playseat®

Last updated: 30-01-2026

1. Who we are

This Privacy Policy applies to the processing of personal data via the website operated by Playseat®.

Company name: Playseat® B.V.
Registered address: Innovatieweg 18, 7007CD, Doetinchem, Netherlands
Country of establishment: The Netherlands
Chamber of Commerce (KvK): 09150630
VAT number: NL814581559B01
Email: Customerservice@playseat.com

Playseat® is the data controller within the meaning of the General Data Protection Regulation (GDPR).

2. Personal data we collect

Depending on how you use our website, we may collect the following personal data:

  • Name
  • Email address
  • Postal address
  • Telephone number (if provided)
  • Order and payment information
  • IP address
  • Device and browser information
  • Website usage data (via cookies)
  • Reviews and ratings you submit
  • Messages sent via our contact form

3. Purposes and legal bases

We process personal data only when permitted under the GDPR. Below you will find our purposes and legal bases.

a) Processing orders and deliveries

Purpose:

  • Processing purchases
  • Shipping products
  • Order communication

Legal basis:
Performance of a contract

b) Customer support

Purpose:

  • Responding to questions submitted via our contact form
  • Handling service requests

Messages submitted through our contact form are sent via a secure webhook (Pabbly Connect) to our email system.

Legal basis:
Performance of a contract or legitimate interest (customer service)

c) Reviews (Judg.me)

Purpose:

  • Collecting and displaying product reviews
  • Improving our products and services

When you leave a review, your name (or chosen display name), rating, and review content may be publicly displayed.

Legal basis:
Legitimate interest
(Improving transparency and product quality)

d) Website analytics (Google Analytics)

Purpose:

  • Measuring website performance
  • Improving usability and content

We use Google Analytics only after consent has been given via our cookie banner.

Legal basis:
Consent

You can withdraw your consent at any time via the cookie settings on our website.

e) Fraud prevention and legal obligations

Purpose:

  • Preventing fraud and misuse
  • Complying with legal obligations

Legal basis:
Legal obligation and legitimate interest

4. Cookies

Our website uses cookies and similar technologies.

  • Functional cookies are required for the website to operate properly
  • Analytical cookies (Google Analytics) are only placed after your consent

For more information, please see our Cookie Policy.

5. Sharing personal data with third parties

We share personal data only when necessary and only with trusted parties, including:

  • Shopify (e-commerce platform)
  • Payment service providers (for secure payments)
  • Shipping carriers (for delivery)
  • Judg.me (reviews)
  • Google (Google Analytics, only with consent)
  • Pabbly Connect (contact form automation)

These parties process personal data solely on our instructions and are bound by data processing agreements where required.

6. International data transfers

Some of our service providers are located outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions by the European Commission

7. Data retention

We do not retain personal data longer than necessary.

Indicative retention periods:

  • Order and invoice data: as required by tax law (up to 7 years)
  • Customer service communications: up to 2 years
  • Website analytics data: according to Google Analytics settings
  • Reviews: as long as the review remains relevant or until deletion is requested

8. Your rights

You have the following rights under the GDPR:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time

You can exercise your rights by contacting us at customerservice@playseat.com.

9. Complaints

If you believe that we are processing your personal data unlawfully, you have the right to lodge a complaint with your local supervisory authority.

In the Netherlands, this is the Autoriteit Persoonsgegevens.

10. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, and alteration.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

12. Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Customerservice@playseat.com